Behavioral care gap closure
More than a portal.
Callspring closes the behavioral-health care gaps your portal can't reach. One click activates an outbound voice call — scheduling the follow-up visits behind FUM, FUH, and FUA. Your panel stays on plan.
Who we are
The AI-automated care coordinator your team needs.
We built Callspring for the care coordinator with a list longer than their day. The list of members overdue for follow-up after an ED visit, after a hospital discharge, or after a substance-use crisis doesn't shrink because someone sent a portal message. It shrinks when someone makes the call.
See it work
Watch a call close a gap.
From the overdue queue to a confirmed follow-up visit written back to your panel — the full lifecycle, in three stages.
Services
Four steps. No new EHR.
From identifying opportunities to running outreach, Callspring manages the process while your team stays on plan.
Identify
Callspring ingests your roster nightly and surfaces every member with an open behavioral-health HEDIS gap — FUM, FUH, or FUA — sorted by measure, window close date, and days remaining.
Activate
One click triggers a call from Callspring. Your coordinator chooses one patient or a cohort. Everything else runs in the background.
Reach
A calm, care-coordination voice agent schedules the follow-up visit, answers questions, surfaces the 988 Lifeline if the member is in distress, and escalates to a human on your team.
Close
Callspring confirms the appointment, sends prep, and writes the outcome back to your panel. Every outcome logged, every gap auditable.
How we work
From rosters to results, in three weeks.
No multi-quarter integration. No new login your staff will forget by Tuesday. Callspring plugs into your existing roster and workflow.
Assessment
We ingest your patient roster via CSV, SFTP, or FHIR. Behavioral measure windows — FUM, FUH, FUA — and risk tiers are configured in a session with your QI lead.
Calibrate
We run dry-mode calls against test patients with your team listening. Voice prompts and escalation rules are refined to match your tone.
Run
First live activations begin with your highest-priority measure. Weekly review of outcomes, transcripts, and lift against baseline.
Assessment
We ingest your patient roster via CSV, SFTP, or FHIR. Behavioral measure windows — FUM, FUH, FUA — and risk tiers are configured in a session with your QI lead.
Calibrate
We run dry-mode calls against test patients with your team listening. Voice prompts and escalation rules are refined to match your tone.
Run
First live activations begin with your highest-priority measure. Weekly review of outcomes, transcripts, and lift against baseline.
Scope clarity
The logistics layer. Your clinical layer.
Callspring sits between your roster and your network — driving the outreach, scheduling, and tracking that determines whether a member completes the required follow-up inside the HEDIS window. The clinical visit and everything downstream stays yours.
Callspring drives
- Event-triggered AI voice + SMS outreach when a member enters a HEDIS window
- Panel triage sorted by measure, window urgency, and days remaining
- Appointment scheduling into your existing network, including telehealth and telephone visits
- Transport coordination to remove attendance barriers
- Persistent reminders and no-show re-booking
- Outreach and scheduling metrics measured against your withhold target
You keep
- The clinical visit and every clinician in your network
- Your EHR and system of record — Callspring has no write access
- Clinical decisioning, care plans, and treatment protocols
- Prior authorization and utilization management
- Risk coding and HCC capture
- The official HEDIS rate calculation — we provide leading indicators, not the rate
Callspring closes the logistical gap HEDIS rewards. We do not claim to improve behavioral-health outcomes — that is what the kept visit is for.
Get in touch
Close behavioral care gaps, where it matters.
Tell us a little about your organization. We'll get back within two business days to schedule a 30-minute walkthrough.